All prices are in Canadian dollars | Free Shipping Over  $99

Shipping + Returns

 

 1. DOMESTIC SHIPPING

All prices are in Canadian Dollar (CAD). If the mailing address is within Canada, individual provincial tax will applied.

We ship using Canada post.

All orders received by 2Pm (Mountain time) will processed and shipped the same day. Please allow 5 to 7 days to receive your order.

All prices are in Canadian dollars.

Shipping is FREE and you can track your package by visiting www.canadapost.com

You have up to 14 days to return your item. In order to qualify for a return, your item(s) must be in the same condition you received it ( brand new, unworn and with the original packaging).

Please email us at info@legitkicks.ca before returning any item(s).

You will be responsible for the cost associated with shipping your return.

 

2. INTERNATIONAL SHIPPING

All prices are in Canadian Dollar (CAD).

Shipping addresses outside of Canada are not subject to any taxes. 

We ship worldwide using Canada post.

All prices are in Canadian  dollars.

3. SHIPPING PRICES PER COUNTRIES AND CONTINENTS

 USA: $35 for your 1st pair and $10 for any additional pairs.

EUROPE: $40 for your 1st pair and $20 for any additional pairs.
ASIA: $45 for your 1st pair and $ 25 for any additional pairs.
 
AUSTRALIA: $35 for your 1st pair and $15 for any additional pairs.

 

4. RETURNS

You have up to 14 days to return your item(s) and it will be gladly exchanged for any item of your choice.
Please note that item(s) may be of the same value.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have any questions, please contact us at
Info@legitkicks.ca 

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Exchanges
If you need to exchange it for the same item, send us an email Info@legitkicks.ca 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will exchange to the gift giver and he will find out about your return.

Shipping
To return your product, you should email us info@legitkicks.ca 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

FAQ

Where is your store located?

Legit Kicks is a Sneaker shop located in Spruce Grove, Alberta, Canada

What is the Processing time?

Once an order has been placed and payment received before 2pm (mountain time), it is shipped the same day.

Orders ship Monday through Friday only. LEGITKICKS.CA recognizes most national holidays. During those days our shipping department will be closed and no orders will be processed or shipped.

 LEGITKICKS.CA mainly ships using FedEx and Canada Post. We will select the carrier service at our discretion.

Why is my payment declined?

If you have received a message during checkout that your payment transaction has failed it's due to your credit card company being unable to authorize the charge. We recommend contacting your bank or credit card company.

Shipping?

LEGITKICKS.CA ships worldwide. Please refer to the shipping + return page for prices and conditions.

What forms of payment do you accept ?

Legitkicks.ca  accepts Visa, Discover, MasterCard, American Express and Pay Pal for all orders.

You will need to create a Pay Pal account and input your banking information to utilize eCheck as a payment option.

Do I have to payTaxes when ordering online?

LEGITKICKS.CA  is a Canadian based company and by Canada's law we are required to collect sales tax from Canadian residents.

How do I Track my order?

For order status and tracking information updates log onto “My Account” at www.legitkicks.ca

Canada post tracking: www.canadapost.com 

 What is the delivery time?

LEGITKICKS.CA ships from Spruce Grove, Alberta. If you live on the west coast (BC, MB, AB, SK, NWT and YUKON), your package should arrive in 2-5 business days after the order is processed.Shipments on the east coast ( ON, QB, NB, NL and PEI ) can take up to 5-7 business days to arrive after the order is processed. If you require the package sooner, we suggest that you upgrade to expedited shipping. We cannot accommodate to ship any faster than we are allowed. We suggest that you place the order in advance to accommodate your specific delivery date preference.

For USA and International orders please allow 7-10 business day for your package to arrive.

Direct signature is required for large quantity or quality orders and oversized packages. If there is no one at the shipping address for signature, the carrier service will reattempt delivery or leave you a notification or require further information from you.

IMPORTANT:
We are not responsible for mis-delivery or lost package due to customer’s inaccurate shipping address (including missing apt or suite number) provided on the original sales order. Please review your order before completing the transaction. For better assistance, do not just write a “letter” or “number” after the house address for apt #/unit/suite. Please add the word apt or unit or ste before the “letter” or “number”.

INCORRECT:
500 sneakers St
E

CORRECT:
500 sneakers St. Apt A

Edmonton, AB, T6W0Q9

 

We cannot change any parts of the order (i.e. the shipping address, sizes, style, color, shipping method, etc.) FedEx and Canada post are prohibited and will not make any address changes; therefore, ensure that you are providing the accurate and complete shipping address. We try to ship as fast as we can and once we ship, we will not stop delivery for any cancellation or incorrect shipping address or item. In addition, ensure that you are ordering the correct size, style and color. It is your (customer’s) responsibility to verify the order confirmation once the order is placed. If you find any parts of your order incorrect, you should contact us immediately.