FAQ
Where is your store located?
Legit Kicks is a Sneaker shop located in Spruce Grove, Alberta, Canada.
What is the Processing time?
Once an order has been placed and payment received before 2pm (mountain time), it is shipped the same day.
Orders ship Monday through Friday only. LEGITKICKS.CA recognizes most national holidays. During those days our shipping department will be closed and no orders will be processed or shipped.
LEGITKICKS.CA mainly ships using FedEx and Canada Post. We will select the carrier service at our discretion.
Why is my payment declined?
If you have received a message during checkout that your payment transaction has failed it's due to your credit card company being unable to authorize the charge. We recommend contacting your bank or credit card company.
Shipping?
LEGITKICKS.CA ships worldwide. Please refer to the shipping + return page for prices and conditions.
What forms of payment do you accept ?
Legitkicks.ca accepts Visa, Discover, MasterCard, American Express and Pay Pal for all orders.
You will need to create a Pay Pal account and input your banking information to utilize eCheck as a payment option.
Do I have to payTaxes when ordering online?
LEGITKICKS.CA is a Canadian based company and by Canada's law we are required to collect sales tax from Canadian residents.
How do I Track my order?
For order status and tracking information updates log onto “My Account” at www.legitkicks.ca
Canada post tracking: www.canadapost.com
What is the delivery time?
LEGITKICKS.CA ships from Spruce Grove, Alberta. If you live on the west coast (BC, MB, AB, SK, NWT and YUKON), your package should arrive in 2-5 business days after the order is processed.Shipments on the east coast ( ON, QB, NB, NL and PEI ) can take up to 5-7 business days to arrive after the order is processed. If you require the package sooner, we suggest that you upgrade to expedited shipping. We cannot accommodate to ship any faster than we are allowed. We suggest that you place the order in advance to accommodate your specific delivery date preference.
For USA and International orders please allow 7-10 business day for your package to arrive.
Direct signature is required for large quantity or quality orders and oversized packages. If there is no one at the shipping address for signature, the carrier service will reattempt delivery or leave you a notification or require further information from you.
IMPORTANT:
We are not responsible for mis-delivery or lost package due to customer’s inaccurate shipping address (including missing apt or suite number) provided on the original sales order. Please review your order before completing the transaction. For better assistance, do not just write a “letter” or “number” after the house address for apt #/unit/suite. Please add the word apt or unit or ste before the “letter” or “number”.
INCORRECT:
500 sneakers St
E
CORRECT:
500 sneakers St. Apt A
Edmonton, AB, T6W0Q9
We cannot change any parts of the order (i.e. the shipping address, sizes, style, color, shipping method, etc.) FedEx and Canada post are prohibited and will not make any address changes; therefore, ensure that you are providing the accurate and complete shipping address. We try to ship as fast as we can and once we ship, we will not stop delivery for any cancellation or incorrect shipping address or item. In addition, ensure that you are ordering the correct size, style and color. It is your (customer’s) responsibility to verify the order confirmation once the order is placed. If you find any parts of your order incorrect, you should contact us immediately.
